My sims keep closing after open CAS
My sims game keeps closing itself when I want to save after opening CAS. Has anyone experienced the same thing as me? How do I fix it?
Forum Discussion
@nyimas If you use mods or custom content, please remove them, at least long enough to test. You can make a test sim in a minute or two and then see what happens.
If the game still crashes, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just start another new save and see whether you can exit CAS and get into live mode.
If that doesn't help either, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict
I've done that and my game runs normally but when I restore the mods folder to documents and it crashes again. this's the information from the last exception
<?xml version="1.0" ?>
<root>
<report>
<version>2</version>
<sessionid>978d7696005e2bab6664f3c7</sessionid>
<type>desync</type>
<sku>ea.maxis.sims4_64.15.pc</sku>
<createtime>2024-06-09 01:25:20</createtime>
<buildsignature>Local.Unknown.Unknown.1.107.151.1020-1.300.000.182.Release</buildsignature>
<categoryid>(AS)widgets.CAS.Customizer::CatalogPanel</categoryid>
<desyncid>978d7696005e2bab6664f3c7</desyncid>
<systemconfig/>
<screenshot/>
<desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.
at widgets.CAS.Customizer::CatalogPanel/NotifyRemovedParts()
at widgets.CAS.Customizer::CASCustomizerMain/HandleRemoveSelectedParts()
at olympus.io::CommunicationObject/Dispatch()
at olympus.io::CommunicationManager/SendUIMessage()
at olympus.io::CommunicationManager/SendUIMessage()
at widgets.CAS.SimContextMenu::ContextMenuRenderer/RemoveSelectedParts()
at widgets.CAS.SimContextMenu::ContextMenuRenderer/OnBtnRemoveClick()
at scaleform.clik.controls::Button/handleMouseRelease()
rtim=342310
Client Session Time: 1044.43
Num Save Errors: 0
Num Load Errors: 0
Current Game State: 0xdd4141d5
LoadingScreenActiveFlag: 1
Origin Version: 10,5,96,47512
Modded: True
SystemInfo: Windows 11 10.0.22631 GPU: NVIDIA GeForce RTX 3050 Ti Laptop GPU 30.0.15.1278, GUID: 9B2865DD-07BB-11EF-8A3B-D999070BDE9F
</desyncdata>
</report>
</root>
I've done that and my game runs normally but when I restore the mods folder to documents and it crashes again. this's the information from the last exception
<?xml version="1.0" ?>
<root>
<report>
<version>2</version>
<sessionid>978d7696005e2bab6664f3c7</sessionid>
<type>desync</type>
<sku>ea.maxis.sims4_64.15.pc</sku>
<createtime>2024-06-09 01:25:20</createtime>
<buildsignature>Local.Unknown.Unknown.1.107.151.1020-1.300.000.182.Release</buildsignature>
<categoryid>(AS)widgets.CAS.Customizer::CatalogPanel</categoryid>
<desyncid>978d7696005e2bab6664f3c7</desyncid>
<systemconfig/>
<screenshot/>
<desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.
at widgets.CAS.Customizer::CatalogPanel/NotifyRemovedParts()
at widgets.CAS.Customizer::CASCustomizerMain/HandleRemoveSelectedParts()
at olympus.io::CommunicationObject/Dispatch()
at olympus.io::CommunicationManager/SendUIMessage()
at olympus.io::CommunicationManager/SendUIMessage()
at widgets.CAS.SimContextMenu::ContextMenuRenderer/RemoveSelectedParts()
at widgets.CAS.SimContextMenu::ContextMenuRenderer/OnBtnRemoveClick()
at scaleform.clik.controls::Button/handleMouseRelease()
rtim=342310
Client Session Time: 1044.43
Num Save Errors: 0
Num Load Errors: 0
Current Game State: 0xdd4141d5
LoadingScreenActiveFlag: 1
Origin Version: 10,5,96,47512
Modded: True
SystemInfo: Windows 11 10.0.22631 GPU: NVIDIA GeForce RTX 3050 Ti Laptop GPU 30.0.15.1278, GUID: 9B2865DD-07BB-11EF-8A3B-D999070BDE9F
</desyncdata>
</report>
</root>
@nyimas Then the problem is something in your Mods folder. You'll need to test the files in batches to narrow things down, and go from there; or else use the 50/50 method if you have a lot of files to sort through.
https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method
@nyimas Before you do a 50-50, you might want to check the Broken/Updated Mods & CC list. I've got alternative 50-50 instructions in https://answers.ea.com/t5/Mod-CC-Issues/INFO-How-to-Use-Mods-and-CC/m-p/13439356#FiftyFifty.
