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barbtingz's avatar
4 years ago
Solved

Origin won't launch sims 4

When I go into origin and press play sims 4, it runs for a little, then takes me back to origin without my game opening. I've tried multiple times and still haven't seemed to figure out the problem. I deleted one cache and its still not working so I don't know what to do.

  • @barbtingz  Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can get far enough to start a new save.  If you can, go ahead and start moving your existing content from the old Sims 4 folder to the new one.  Do so in batches, testing each time; if the game stops working again, you'll know that one of the files you just added is a problem.

    If you can't play even in a clean folder with nothing at all added to it, please run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

2 Replies

  • @barbtingz  Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can get far enough to start a new save.  If you can, go ahead and start moving your existing content from the old Sims 4 folder to the new one.  Do so in batches, testing each time; if the game stops working again, you'll know that one of the files you just added is a problem.

    If you can't play even in a clean folder with nothing at all added to it, please run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

  • barbtingz's avatar
    barbtingz
    4 years ago

    Hey! Thanks for the help. I figured it out and it was because one of my mods that I downloaded onto the game was for Sims3. The way I figured that out was, I moved everything out of my mods file, and put stuff back slowly by slowly and restarted my game inbetween.

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