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barbtingz's avatar
4 years ago
Solved

Origin won't launch sims 4

When I go into origin and press play sims 4, it runs for a little, then takes me back to origin without my game opening. I've tried multiple times and still haven't seemed to figure out the problem. ...
  • puzzlezaddict's avatar
    4 years ago

    @barbtingz  Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can get far enough to start a new save.  If you can, go ahead and start moving your existing content from the old Sims 4 folder to the new one.  Do so in batches, testing each time; if the game stops working again, you'll know that one of the files you just added is a problem.

    If you can't play even in a clean folder with nothing at all added to it, please run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

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