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andbrillant's avatar
andbrillant
10 months ago

Re: error 135:3ce8528f:c8f10bcb

I updated my game this morning and it's completely broken it. I've gone through the following to try to fix it: 

-Repaired my game. Multiple times. 

-Updated my mods and removed anything that hasn't been updated. 

-Removed my mods and put them back in. 

-Tried removing the Sims 4 folder from the Electronic Arts folder, starting the game, and exiting from the main menu.

I can get into the world map, but I can't load into a household. I get the following error message after being taken back to the select a world screen: 

135:3ce8528f:c8f10bcb

If I try a second time to get into a household, the game crashes. I've looked at the last exception file and I can't make heads or tails of it. I went to lastexception.com and it doesn't even come up, so it's an unknown error. 

I have no idea what's wrong. I've been trying for hours to fix my game and I can't play it. I'm really looking forward to buying the next pack, but if I can't play the game, then what's the point? I've never had issues like this before. I wasn't able to upload the last exception file, so I put the information below. Can someone help?

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>6c53e9e7e0123e82671d340d</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-10-26 14:32:12</createtime><buildsignature>Local.Unknown.Unknown.1.110.265.1030-1.200.000.641.Release</buildsignature><categoryid>enum.py:181</categoryid><desyncid>6c53e9e7e0123e82671d340d</desyncid><systemconfig/><screenshot/><desyncdata>[manus] drama_schedule_service failed to handle on_all_households_and_sim_infos_loaded due to exception (KeyError: "&lt;enum &lt;class 'int'&gt;: DramaNodeScoringBucket&gt; does not have value 97")&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 609, in do_zone_spin_up&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1682, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 289, in on_enter&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 454, in on_all_households_and_sim_infos_loaded&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\drama_scheduler\drama_scheduler.py", line 720, in on_all_households_and_sim_infos_loaded&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\drama_scheduler\drama_scheduler.py", line 720, in &lt;setcomp&gt;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\enum.py", line 47, in __call__&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\enum.py", line 181, in _get_unknown_value&#13;&#10;KeyError: "&lt;enum &lt;class 'int'&gt;: DramaNodeScoringBucket&gt; does not have value 97"rtim=0&#13;&#10;Client Session Time: 166.45&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,329,0,5842&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 10 10.0.19045 GPU: Intel(R) HD Graphics 520 igdumdim64.dll 25.20.100.6518, GUID: D7B78E66-5A56-11CF-FA6A-8FA1BCC2D435&#13; &#10;</desyncdata></report>
<report><version>2</version><sessionid>6c53e9e7e0123e82671d340d</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-10-26 14:32:26</createtime><buildsignature>Local.Unknown.Unknown.1.110.265.1030-1.200.000.641.Release</buildsignature><categoryid>drama_scheduler.py:367</categoryid><desyncid>6c53e9e7e0123e82671d340d</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: &lt;CooldownGroup.INVALID = 0&gt; (KeyError: &lt;CooldownGroup.INVALID = 0&gt😉&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\drama_scheduler\drama_scheduler.py", line 802, in score_and_schedule_nodes_gen&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\drama_scheduler\drama_scheduler.py", line 367, in _update_cooldowns&#13;&#10;KeyError: &lt;CooldownGroup.INVALID = 0&gt;rtim=0&#13;&#10;Client Session Time: 166.45&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,329,0,5842&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 10 10.0.19045 GPU: Intel(R) HD Graphics 520 igdumdim64.dll 25.20.100.6518, GUID: D7B78E66-5A56-11CF-FA6A-8FA1BCC2D435&#13; &#10;</desyncdata></report>
<report><version>2</version><sessionid>6c53e9e7e0123e82671d340d</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-10-26 14:34:51</createtime><buildsignature>Local.Unknown.Unknown.1.110.265.1030-1.200.000.641.Release</buildsignature><categoryid>enum.py:181</categoryid><desyncid>6c53e9e7e0123e82671d340d</desyncid><systemconfig/><screenshot/><desyncdata>[manus] drama_schedule_service failed to handle on_all_households_and_sim_infos_loaded due to exception (KeyError: "&lt;enum &lt;class 'int'&gt;: DramaNodeScoringBucket&gt; does not have value 97")&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 609, in do_zone_spin_up&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1682, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 289, in on_enter&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 454, in on_all_households_and_sim_infos_loaded&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\drama_scheduler\drama_scheduler.py", line 720, in on_all_households_and_sim_infos_loaded&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\drama_scheduler\drama_scheduler.py", line 720, in &lt;setcomp&gt;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\enum.py", line 47, in __call__&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\enum.py", line 181, in _get_unknown_value&#13;&#10;KeyError: "&lt;enum &lt;class 'int'&gt;: DramaNodeScoringBucket&gt; does not have value 97"rtim=0&#13;&#10;Client Session Time: 166.45&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,329,0,5842&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 10 10.0.19045 GPU: Intel(R) HD Graphics 520 igdumdim64.dll 25.20.100.6518, GUID: D7B78E66-5A56-11CF-FA6A-8FA1BCC2D435&#13; &#10;</desyncdata></report>
<report><version>2</version><sessionid>6c53e9e7e0123e82671d340d</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-10-26 14:35:06</createtime><buildsignature>Local.Unknown.Unknown.1.110.265.1030-1.200.000.641.Release</buildsignature><categoryid>drama_scheduler.py:367</categoryid><desyncid>6c53e9e7e0123e82671d340d</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: &lt;CooldownGroup.INVALID = 0&gt; (KeyError: &lt;CooldownGroup.INVALID = 0&gt😉&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\drama_scheduler\drama_scheduler.py", line 802, in score_and_schedule_nodes_gen&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\drama_scheduler\drama_scheduler.py", line 367, in _update_cooldowns&#13;&#10;KeyError: &lt;CooldownGroup.INVALID = 0&gt;rtim=0&#13;&#10;Client Session Time: 166.45&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,329,0,5842&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 10 10.0.19045 GPU: Intel(R) HD Graphics 520 igdumdim64.dll 25.20.100.6518, GUID: D7B78E66-5A56-11CF-FA6A-8FA1BCC2D435&#13; &#10;</desyncdata></report>
</root>

10 Replies

  • luthienrising's avatar
    luthienrising
    Hero+
    10 months ago

    @andbrillant Did you have/remove any freelance careers? That would include the ones KiaraSims updated. If so, try a "save as" to see if that clears your issue.

  • andbrillant's avatar
    andbrillant
    10 months ago

    I had some of her custom traits, so I removed those and I had a custom career from another creator. I removed that and a black smithing activity mod. I got the same error code. I did the save as too, and still got the error code. 

    I pulled the last exception file and it’s giving me the same info it has been since yesterday. There better be an emergency patch coming otherwise I won’t be able to play the game at all. 

  • luthienrising's avatar
    luthienrising
    Hero+
    10 months ago

    @andbrillant KiaraSims and JaneSimsten have confirmed their mods compatible with the patch. Whose was the other career? And do you get the error if you test vanilla? Drag the Mods folder to the desktop, delete the file called localthumbcache, open the game to test, and exit without saving. Do you get the error in a new save?

    It's not yet clear if this is a game or a mod error. If it's a mod issue, it's not something that the studio has to address.

  • andbrillant's avatar
    andbrillant
    10 months ago

    It was a blacksmithing career for my decades challenge save. I also had a separate blacksmithing activity/skill mod. I took both out to see what would happen. I still got the error. 

    When I took my mods out, I still got the error. I tried doing a save as and went into that new save. I still got the error. I’ve deleted the local thumb cache every single time and I’m still getting the error. Nothing is working. 

    I wish someone knew could tell me what the last exception I put in my original post meant. Lastexception.com wasn’t helpful. 

  • luthienrising's avatar
    luthienrising
    Hero+
    10 months ago

    @andbrillant It could be caused by removing a mod. The LE shows that the game is looking for something that's scheduled to happen that can't, or something along that line. However, it doesn't point to a specific mod or non-mod cause.

    Just to clarify, is it *every* household you can't load, or a specific one?

    Please also try this to see if you can get into a new save, and then we'll start retesting systematically with your older content to see if we can get you a working file before getting your mods back in:

    1. Rename or move the user folder so the game can create a new one: https://sims4.crinrict.com/eng/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/
    2. Run a Game Repair through the EA App (if you're a Steam player, do the equivalent there)
    3. Start Sims 4
    4. Confirm that the game has no saves to load or resume
    5. Create a new save and load a premade house

    Let me know if all is good with that. And sorry for not being around more yesterday to step you through next things!

  • andbrillant's avatar
    andbrillant
    10 months ago

    I followed the tutorial link in your last message, and I was able to start a new save. The tutorial said to try adding things back in, so I added my saves back to the game and only added mc command center, UI extensions, and Andrew pose player. I got the error message again. I took out all my mods and tried to go into a save again and I’m still getting the error message. 

    Repairs aren’t working either. This patch definitely broke my game. 

  • luthienrising's avatar
    luthienrising
    Hero+
    10 months ago

    @andbrillant Okay, since you had career mods, try adding those back (unless they were freelance careers).

    Also, what's not loading: the save or your household?

  • andbrillant's avatar
    andbrillant
    10 months ago

    I mostly had freelance careers and removed those. I’ve tried adding the custom rabbit hole careers back and that didn’t help. I can get into the save if I click load game instead of resume. It’s when I try to go into a household. I get a loading screen for a few minutes only to be taken back to the world select screen, which I never went to begin with and get the error code. 

  • luthienrising's avatar
    luthienrising
    Hero+
    10 months ago

    @andbrillant Okay, since for sure you had one cause of this - freelance careers (I just tested one to see the results after the injector updates) - let's see if we can do more to get your saves working again.

    Try this sequence to clear out even more possible remaining issues:

    1. Remove/rename the Sims 4 user folder so the game creates a new one: https://sims4.crinrict.com/eng/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/
    2. Run a Game Repair
    3. Start the game, test that a new save loads a household, and exit.
    4. Copy over your most recent save file
    5. Start the game again and see if you can load a household
    6. If the game produces a last exception file, attach that: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302#M38008

    I'm also willing to test a save file for you.

  • andbrillant's avatar
    andbrillant
    10 months ago

    I’ve done all of those steps and it didn’t work. I keep getting the same last exception that I posted to my original post in this thread. 

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