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- EA_Poppy2 years ago
Community Manager
Hey @HoneyB-Simmer,
I'll move this thread over to The Sims boards, where this fits a bit better.
Do you get any errors when the game crashes?
Try the following steps and see if that helps:
- Run the System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Clean boot your PC: http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
If that doesn't help, also try reinstalling the game.
- rhianna_aaleyah2 months agoNewcomer
Have you figured it out yet
rhianna_aaleyah Please see the Solutions post for a selection of files known to have caused this in the past. Color Sliders was broken again by the newest patch, and all the CC listed there is still broken.
If removing all of those files still leaves you with this problem, use the 50-50 testing method to narrow down the problem file.
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