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puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

Re: Sims 4 keeps crashing 2024

@samuellaaa123  When you created a new Sims 4 user folder, did you restore any of your old content from the previous folder?  If so, please create another new folder and test with no added content.

Additionally, your dxdiag crashed while running and lists a few generic Windows errors, so it's a good idea to run a couple of basic checks of your Windows system files:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
  • Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Please also disable Game Mode and Game Bar, both under Windows Settings > Gaming.

6 Replies

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  • samuellaaa123's avatar
    samuellaaa123
    2 years ago

    I did come across an error when doing that

    It said:

    "Error: 740 Elevated permissions are required to run DISM. Use an elevated command prompt to complete these tasks." @puzzlezaddict 

    I also have now disabled Game Mode and Game Bar.

  • samuellaaa123's avatar
    samuellaaa123
    2 years ago

    Update: I tested the game out after doing both of the scans, 

    the sfc/scannow one did say that it found corrupted files and successfully repaired them.

    I tested the game with no mods or saves everything seemed to work perfectly i didn't crash so I don't know I'm kind of scared of playing with my mods i do have over 3k and that's AFTER I deleted some and a lot of duplicates. But however I do wanna download sims 4 studio to be able to see which cc i do not want so maybe it wont be too much for my game to handle. 

    I do feel as though the two new recent packs may have had an effect on the game I did recently get Horse Ranch

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @samuellaaa123  The sheer number of mods or custom content items can be an issue for sure, but it's more common to have one or more broken mods.  So start there: test all your mods in batches, or use the 50/50 method if you prefer:

    https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method

    Do the same for your custom content, although cc is less likely to break with any given patch.  You'll also be able to see whether having fewer mods and cc files helps game performance overall.

  • Captain_Karaoke's avatar
    Captain_Karaoke
    2 years ago

    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.
    PS C:\WINDOWS\system32>

    thanks! reminds me of windows 1.11

    Mark

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Captain_Karaoke  Do you need help with something?  If so, please describe it, and also test without your Mods folder if you normally use mods or custom content.

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