@Maloriea Do you get an error message when taken back to the world ?
Do you have any LastException files in your documents folder ?
Best is to delete the ones you have, then trigger the error and check if new ones are created.
If that is the case, please upload
Follow instructions here on how to upload:
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-does-this-forum-work/m-p/3445427#M181737 (under Additional info)
Have you tested if it happens with one household or all of them ?