Sims 4 is stuck on infinite loading screen?

Question

I have a Dell Inspiron 14 Laptop and I am trying to play TS4 and for some reason it isn't working, I was stuck on the loading screen that comes before the main menu screen and wasn't able to close it. I had to use task manager to close it, and I had reset my computer because for some reason task manager also isn't closing it. I just tried to reopen and now it is doing the same thing. I am not tech smart at all so if anyone knows why this is happening, any advice or tips would help!

puzzlezaddict · Answer

Ponjuuko2​&nbsp; Please remove your Mods folder if there's anything inside other than Resource.cfg.
If that doesn't help, please try playing in a clean user folder. &nbsp;Move the entire Sims 4 folder out of Documents &gt; Electronic Arts and onto your desktop. &nbsp;When you launch the game, a clean folder will spawn with no content. &nbsp;(Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) &nbsp;Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If that doesn't help either, please provide a dxdiag. &nbsp;Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. &nbsp;From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

ponjuuko2 · Answer

Thank you, it was my mods folder.

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Sims 4 is stuck on infinite loading screen?

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