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Ponjuuko2's avatar
Ponjuuko2
Seasoned Newcomer
2 days ago

Sims 4 is stuck on infinite loading screen?

I have a Dell Inspiron 14 Laptop and I am trying to play TS4 and for some reason it isn't working, I was stuck on the loading screen that comes before the main menu screen and wasn't able to close it. I had to use task manager to close it, and I had reset my computer because for some reason task manager also isn't closing it.  I just tried to reopen and now it is doing the same thing. I am not tech smart at all so if anyone knows why this is happening, any advice or tips would help! 

 

2 Replies

  • Ponjuuko2​  Please remove your Mods folder if there's anything inside other than Resource.cfg.

    If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

    If that doesn't help either, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • Ponjuuko2's avatar
    Ponjuuko2
    Seasoned Newcomer
    2 days ago

    Thank you, it was my mods folder.

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