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Reefa101's avatar
Reefa101
Seasoned Novice
2 years ago
Solved

Sims 4 not launching

Hi. I've been having trouble opening my game for an entire day now. I would try to open it through the EA app and the app would close and re-open with no sign of opening the game. The same thing woul...
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @Reefa101  Did you put your Mods folder back or use the new one the game created?  If you restored your old Mods folder, please remove it again and use the new one instead.

    If that's not the issue, download a fresh copy of one mod confirmed working with patch 1.107 (check the mod's documentation) and try only that mod.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@Reefa101  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • Reefa101's avatar
    Reefa101
    Seasoned Novice
    2 years ago

    @puzzlezaddict So I'm able to launch the game, but it's not showing any of my DLCs.

    Quick update: Nvm. I can still access my DLCs.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @Reefa101  Okay, the next step is sorting through the content in the old user folder.  Start by testing your mods and custom content; you can do so in batches, or use the 50/50 method:

      https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method

      Once you've done that, you can transfer the contents of saves and Tray, plus the UserSetting.ini file if you care about login rewards, plus Screenshots and Recorded Videos if you want to preserve those as well.  The rest can be discarded.

      • Reefa101's avatar
        Reefa101
        Seasoned Novice
        2 years ago

        @puzzlezaddict Immediately after I tried putting mods and CC in the game, the same thing happened. 

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