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sugas93's avatar
2 years ago
Solved

sims 4 not responding after recent update

After downloading the most recent update, I have noticed that the game will not respond once I reach the initial home screen where you start up one of your saved games. Before I had even tried to start up a game after updating, I went to game options to try and re-enable mods and CC as one would do after updating and found that instead of that page loading, it would just say "Title" at the top and "OK" on the buttons that would usually say "Apply Changes" and such. It would not load at all and the button that says "Exit Game" doesn't respond either. I have to use task manager to exit the game. I have attached a screenshot of the game options page. Then, when I went back to the home screen, I attempted to just run the game I had recently played and the button to do so wouldn't respond. Instead, the sound you hear when clicking that button would play, but nothing actually happened. I have tried restarting the game, repairing the game, removing the mods folder from ts4 to see if my mods and cc were causing this (they were not), and deleting the localthumbcache.package file (I don't remember if that is what it is called). Please help me!!! T__T

  • @sugas93 Now you can start copying content back 🙂 Start with copying the files from your old Saves folder back into the new folder. You can also copy back the contents of Tray, Screenshots, and Videos. But you want to test your old saves without mods and CC before copying anything back from Mods. Just don't save! And keep that extra backup of your Saves files.

    If you can access your save files in-game, you can start checking your Mods folder for known Broken/Updated Mods . Once you've done that, you can put updated mods and cleared mods back into the new Mods folder, and then you can add mods that have no known status back in in batches to identify any remaining culprits. Each time you change what's in the Mods folder, delete the file called localthumbcache.

6 Replies

  • @sugas93 Try a clean folder: Exit Sims 4 then drag your whole Sims 4 folder from Document > Electronic Arts to your desktop. Launch Sims 4, and if it loads, reset your Options. Then check if you can start a new game. Let me know if that works for you.

  • sugas93's avatar
    sugas93
    2 years ago

    I just did this, and the game works fine now, but none of my saved games or CC/Mods are there. What do I do now?

  • luthienrising's avatar
    luthienrising
    Hero+
    2 years ago

    @sugas93 Now you can start copying content back 🙂 Start with copying the files from your old Saves folder back into the new folder. You can also copy back the contents of Tray, Screenshots, and Videos. But you want to test your old saves without mods and CC before copying anything back from Mods. Just don't save! And keep that extra backup of your Saves files.

    If you can access your save files in-game, you can start checking your Mods folder for known Broken/Updated Mods . Once you've done that, you can put updated mods and cleared mods back into the new Mods folder, and then you can add mods that have no known status back in in batches to identify any remaining culprits. Each time you change what's in the Mods folder, delete the file called localthumbcache.

  • sugas93's avatar
    sugas93
    2 years ago

    Okay, I checked all of my mods and cc and I don't see anything that is broken or needs to be updated. But for some reason, I cannot get anything to show up in game even when I have mods and cc enabled. I have no clue what I'm doing I'm so sorry T--T

  • Nevermind, it's fixed, I was dumb and did it wrong. Thank you so much!!!!!

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