Sims 4 won't save
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.100.147.1030
What expansions, game packs, and stuff packs do you have installed? Seasons, Luxury Party Stuff, Jungle Adventure. Holiday Celebration, Get to work, Fashion Street Kit, Desert Luxe Kit
Steps: How can we find the bug ourselves? Play the game and try to save or go to an area that requires a loading screen e.g. manage worlds or CAS
What happens when the bug occurs? When I try to leave the game, travel to a new location or save I get stuck in an endless loading screen. I have to force close the game and I lose all my progress
What do you expect to see? My game saves and I don't get stuck on loading screens
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Other signs that this bug is about to happen is that if invite a sim to a lot they will be invisible and I can't interact with them. The bug is making the game unplayable because I keep losing my progress and I have no idea what's causing it.
@Midnightiee Hi! You mentioned having CC or Mods in your post. Please move your Mods folder to the desktop and delete the localthumbcache.package file located in the Documents / Electronic Arts / The Sims 4 folder before opening the game for testing. It's probably also a good idea to run a game repair after moving the Mods folder. If the game works properly without any mods, then you will need to test your mods/CC a little at a time to see which one is causing the problem. Click the spoiler below for the steps I use to test mods/CC.
Spoiler1. Create a new game for testing so that your current save is left unchanged until you've identified the problem mods/CC.
2. Create some folders on your desktop; perhaps one labeled "Tested Safe Mods-CC", another labeled "Mods-CC Needs Testing" and one more labeled "Broken Mods-CC" so you know which ones to check for updates. This will keep tested mods/CC separated.
3. Exit the game if you haven't already, and divide your mods/CC in half; put one half in the Needs Testing folder and put/keep the other half into the Documents / Electronic Arts / The Sims 4 / Mods folder.
4. Delete the localthumbcache.package file, located in the Documents / Electronic Arts / The Sims 4 folder before opening the game with the half you're testing,
5. If the game works with that half, exit the game, move that half to the Safe Mods-CC folder and move the remaining "Needs Testing" mods back to the Mods folder to test (Again, delete that cache file before opening the game.)
6. Once you know which half is causing the issue, divide those in half, keeping one half in the "Needs Testing" folder and one half in your Mods folder, and test again (delete the cache file each time after moving mods/CC and before opening the game) and moving mods/CC not causing problems into the Safe folder.
7. Repeat this process until you find all that are broken.
