Forum Discussion

23spindles's avatar
23spindles
Rising Novice
3 years ago
Solved

Sims cancelling and resetting when more than one social interaction is queued

Basically the title. It only seems to affect social interactions but nothing else. It happens 100% of the time - I queue up four or so social actions, and after the first is performed, the rest of the actions are cancelled and the Sims are reset. I'm on the latest version of the game with the latest patch but won't buy the newest expansion until things are fixed.

Mods and CC disabled/removed from TS4 folders all together.

I have tried resetting my game to factory settings per an old post (https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Troubleshooting-your-Game/m-p/3621199) but it won't work for me as The Sims is installed on my SSD and not located in the Documents folder. Any attempt to rename and open the game to create a "new version" confuses Origin too much.

I can play the game otherwise, but this is such an annoying bug. Also it's already been reported but the camera fixating on a Sim when they (obsessively) change their phone colour? Good grief please fix this ☹️

  • khitteh's avatar
    khitteh
    3 years ago
    @23spindles wrote:

    @puzzlezaddictAh okay I will try that second option, since all my saves and other Sims content went onto an SSD (so the file path is D:/Electronic Arts/The Sims 4, no Documents folder involved).

    So basically I would just need to back up the saves, tray and mods folders? Or do I move EVERYTHING to the backup folder I've made? Sorry for the confusion, anything I tried last night was basically opening Origin and asking me to reinstall the game again.

    Saves and mods etc are always kept in your Documents folder. The place you install the game isn't the same place saves are stored. Don't be deleting or moving files from the place you installed the game. The rest of this post is referring to the place your saves and mods and Tray folder are found. The default location is - Documents\Electronic Arts\The Sims 4. 

    Unless you've been dragging your mouse through the game's Documents folder and clicking things into it and out at random, all you really want to do is remove your mods (to test if its your mods doing it), then delete the localthumbcache.package file (this step forces game to see your mod loadout has changed, always do this step when changing your mods - updating/adding/removing mods).

    If you do decide to do a full scale purge on the game's folder in Documents then yes, first back up your saves, Tray, and mods folders first.

    Just one more thing - if you really just plopped the saves etc files into some random folder on your D drive and not in a Documents folder, then reply back and say so! Because that will need fixing.

6 Replies

  • khitteh's avatar
    khitteh
    Seasoned Ace
    3 years ago

    I find that very often whenever a sim changes position from sitting to standing or whatever, they just cancel all the queued actions we set up.

    Happens also when you try to queue up another item for them to cook when they are going into the fridge at exact time you're setting it up - they slam fridge door shut and BAM! the food you just tried to add to the queue just vanishes. Just that one item and not whole queue with cooking at least, but still.

    It's a similar issue - a change of position is doing it.

    Check to see if that might be what's happening in your game at time.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @23spindles  Regardless of where your game is installed, the Sims 4 user folder, the one that contains your saves and other content, would be in Documents > Electronic Arts unless you redirected that folder with a symbolic link.  And you should still be able to move or rename that folder without confusing Origin.

    At any rate, you could instead empty out the Sims 4 user folder (again, the one with saves and Mods folder inside, not the game's program files) to allow the game to generate all new files and folders inside.  So instead of renaming the folder to "The Sims 4 backup" or whatever, you're creating a "The Sims 4 backup" folder and moving the user data to that folder.

  • 23spindles's avatar
    23spindles
    Rising Novice
    3 years ago

    @khitteh Hey thanks for the answer, I've found that some other actions are also causing the reset like you said. I moved two of my Sims out into an open hallway with nowhere to sit to see if it was the bed or chairs or something interrupting them but nope, they're still not communicating properly.

    Maybe they need therapy!

  • 23spindles's avatar
    23spindles
    Rising Novice
    3 years ago

    @puzzlezaddictAh okay I will try that second option, since all my saves and other Sims content went onto an SSD (so the file path is D:/Electronic Arts/The Sims 4, no Documents folder involved).

    So basically I would just need to back up the saves, tray and mods folders? Or do I move EVERYTHING to the backup folder I've made? Sorry for the confusion, anything I tried last night was basically opening Origin and asking me to reinstall the game again.

  • khitteh's avatar
    khitteh
    Seasoned Ace
    3 years ago
    @23spindles wrote:

    @puzzlezaddictAh okay I will try that second option, since all my saves and other Sims content went onto an SSD (so the file path is D:/Electronic Arts/The Sims 4, no Documents folder involved).

    So basically I would just need to back up the saves, tray and mods folders? Or do I move EVERYTHING to the backup folder I've made? Sorry for the confusion, anything I tried last night was basically opening Origin and asking me to reinstall the game again.

    Saves and mods etc are always kept in your Documents folder. The place you install the game isn't the same place saves are stored. Don't be deleting or moving files from the place you installed the game. The rest of this post is referring to the place your saves and mods and Tray folder are found. The default location is - Documents\Electronic Arts\The Sims 4. 

    Unless you've been dragging your mouse through the game's Documents folder and clicking things into it and out at random, all you really want to do is remove your mods (to test if its your mods doing it), then delete the localthumbcache.package file (this step forces game to see your mod loadout has changed, always do this step when changing your mods - updating/adding/removing mods).

    If you do decide to do a full scale purge on the game's folder in Documents then yes, first back up your saves, Tray, and mods folders first.

    Just one more thing - if you really just plopped the saves etc files into some random folder on your D drive and not in a Documents folder, then reply back and say so! Because that will need fixing.

  • KeelysBlaze's avatar
    KeelysBlaze
    3 years ago

    My sims are also resetting in social situations. Factory reset really isn't fixing it.

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