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FlannelJanel's avatar
FlannelJanel
5 years ago

Sims profile doesn’t work in certain saves

I’m having issues with the sim profiles. For one of my saves the profile is working and for another the profile will open once, it is blank and then I cannot open another one unless I exit out of the game. I know that the new patch broke all custom traits. I removed all cc traits and only added back the ones that were updated. The save that is working once had sims with cc traits, but after removing and adding different ones everything is obviously fine, but when doing this for the other save it’s still not working. I’ve tried repairing my game and I made sure to update all my mods. I guess I’m just wondering why is one of my saves fine but the other isn’t working properly? 

5 Replies

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago

    Hi @FlannelJanel 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • Aurorabig's avatar
    Aurorabig
    New Scout
    4 years ago

    This solution didn't work for me. 

    There are only certain NPCs that have this issue. I even got one to move in with my sim and the problem persisted. 

    I just did that whole reset and nothing changed.

    Is there anything else I could try?

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago
    @Aurorabig There have been some bugs with the profile but I haven't heard of any issues lately.

    If it's only certain Sims it's probably something about these Sims.

    Is this a newish game or one you played for a long while ?
  • Aurorabig's avatar
    Aurorabig
    New Scout
    4 years ago

    Long time. I've been having these issues for almost 2 years now (I just never got around to looking into it). There is this one alien NPC that is kind of important for the game, I even moved him into the world, and now when I try looking into profiles from his side: through "action" I don't get an option, from the friend list I can't even click on the sims, and sometimes when it does work I would just get a blank screen and then I won't be able to open any profiles until I restart the game. I am having this issue without mods too.

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago
    @Aurorabig Would you mind sending me your save ? Instructions in my signature

    Let me know which sims you have issues with when sending.

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