Re: Sims 4 - Packs missing from EA app

I paid for an expansion pack and then the next day I had to download the EA app instead of origin. I could not log into my old account because the email I used was deleted. So I made a new one which has all of my old saves with my game packs, but now I no longer own the pack. EVEN THOUGH I PAID FOR THE LIFE AND DEATH PACK THE NIGHT BEFORE!!!! I have lost hundreds of dollars of packs I have bought over the years since I was 17!!!! (Five years of purchases!!!!) I just want to play my old saves that I have worked on for years, but I can't because I cannot and will not shell out hundreds of dollars to play them. I LITERALLY LOST THE CONTENT I PURCHASED THE NIGHT BEFORE!!! (and I have screenshots and bank statements for proof of purchase!!!) I have emailed and made multiple cases (all of which have been closed or ignored with nothing fixed for me or without me closing them. I am pretty upset. I have spent and invested so much money into this game that I love so much, and now it's essentially unplayable for me. I am additionally incredibly frustrated because EA help has been no help, and very clearly I cannot get in contact with any customer service representatives. And, the thing is, I still want to play the game and purchase new packs even after this, but I cannot because literally all of my gameplay is unusable. I still have all of my old saves and even the packs in my downloads. I tried contacting the EA help twitter which turned out to be a bot and was (Shocker!) no help! So please, I'm reaching out for help one more time in good faith. Please help me!!!!