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TheGoldnCrystal's avatar
TheGoldnCrystal
4 years ago

Why does my game file keep resetting after the update?

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? The current version.
What expansions, game packs, and stuff packs do you have installed? I only have Get To Work.
Steps: How can we find the bug ourselves? I'm not sure.
What happens when the bug occurs? I'm trying to either add households back or edit empty lots.
What do you expect to see? I expect to see the household be placed and then become playable.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. It only started after the recent patch for the game.

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I've had to recreate the exact same sims household five times because of this bug, and when it first started up I was building a house for another household, but when i went to continue playing with my main household, the portrait was glitched and it said there weren't any sims in the household, and upon checking the other households I was shown the same thing. I restarted the game hoping that would fix it, but it completely reset my save file, so it's the exact same as when I first got the game.

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago

    Hi @TheGoldnCrystal 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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