1.21 PS4 Gallery Doesn't show up
I downloaded the new 1.21 update on my playstation 4, but when I go into the game and open the gallery there's no difference to how it was before. I've tried to restart both the game and console seve...
Forum Discussion
@PoptartJuniper tried doing this and there's still no change to th gallery ☹️
@AarenTheRainbow You may want to check the parental rating on your account. The number rating for games may be set to low for sims on your PS4.
To view the parental control level for a game on screen, select the game in the content area, press the OPTIONS button, and then select [Information]. When a game has age restrictions, the parental control level will appear in the [Parental Control] field.
The following list shows the parental control setting that corresponds to each ESRB rating:
0: ESRB RP - RATING PENDING
2: ESRB EC - EARLY CHILDHOOD
3: ESRB E - EVERYONE
4: ESRB E10+ - EVERYONE 10+
5: ESRB T - TEEN
9: ESRB M - MATURE
10: ESRB AO - ADULTS ONLY
The parent account has to make any changes to the child account through Settings < Family Management, then select the account to manage, under the child account then select Parental Controls > Applications/Devices/Network Features once in that screen they can change Age Level for Games, and under Network Features make sure Viewing Content Created by other Players is set to Allowed. There's also an Age Filtering by Online content that may also need to be disabled, but only if the other setting didn't change anything.
- @PoptartJuniper tried, doesn't change anything either
@AarenTheRainbow I was trying this out on my PS4 with a child account, and like you I could not see the gallery on level 5 even with the online content and age restriction filters off. I bumped it up to 8, which is still teen (and your age range) and tried and when I logged into Sims on the child account it prompted me to create an EA account.
So see if bumping the parental control up to 8 (still teen, no M games allowed) helps.
- @PoptartJuniper nope, didnt work
@AarenTheRainbow I'm going to put the contact for EA on here with instructions. If you've set your PS4 up correctly for parental controls the issue could be your EA account itself.
The contact EA form is here https://help.ea.com/en/contact-us/new/
- Select the Sims
- Select your Platform
- Select a Topic
- Select an issue
- At the next screen you can chat with a live support person.
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