Aspiration Milestones not completing

hi! i was hoping i could find out how to submit a ticket to them to get this solved faster, i’ve never tried to before so i guess this is what i’m supposed to do? 

anyway, so my sim is currently trying to complete the Successful Lineage aspiration. i am having issues with two of the tasks not showing up as complete. one being “Have a Child Complete an Aspiration,” which I have already had her child complete 2 and neither times did it mark off as completed.

the other being “Have a Child or Grandchild Reach the Top of a Career,” and her son that has grown into a young adult is at the top of his career. that is not marked as completed either. 

hope i can get some help, i am trying to have my sim complete all the aspirations so this is a big speed bump in the course. thanks for reading!!!