Forum Discussion

6 years ago

Solved

Build/Buy mode not working xbox one

I havent been able to find any fixes for this so here goes.. Ive been playing the same household for 4 generations now and it just started where I go into build/buy and can only buy or place one thin...

playstation

xbox

Songieallerya
6 years ago
So my husband just came in and showed my how to fully close out of a game on Xbox One since it keeps them partially running So you can resume where you left off. And I closed it and relaunched and it seems to be working now. I feel pretty dumb.. And like I wasted my entire day on a "did you plug it in?" Type fix. So I'm gonna fade into the mist now and live in temporary shame... Lol thanks so much for your help, you were great

EA_Arrenai

EA Staff (Retired)

6 years ago

Sul sul, @Songieallerya.

As you had replied to a thread on PC about it, I ended up moving it into this thread to consolidate your issue. The issue won't have the same resolution steps as PC and console troubleshooting is very different. 🙂

I'd like to track down what may be going on here, so let's see...

Do you get any error messages when you try to put the items down in build mode after the first one placed? Does it simply not place the second item down? How does it behave when you try to place items?

I would also like for you to try creating a brand new test game to see how it behaves when you try to build there. This can help point to if it's localized to the save or not.

Thanks, I look forward to hearing from you.

Arrenai 🐱

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Songieallerya
6 years ago
Thank you for moving the thread to the right place.
When I try to place walls I can make one wall, hit B until I'm out of the menus, reselect walls and place another m When I try to place an item(beds appliances anything) it will place the first one, when I try to place another item (of the same kind or different kind) it doesnt place and just disappears. The only way to place another item is to go to live mode, reopen build mode and repeat for every item.
There is no error message. It continues to happen on any game, including starting a brand new game.
- EA_Arrenai
  EA Staff (Retired)
  6 years ago
  Thanks for the update, @Songieallerya.
  
  Let's see if we can troubleshoot the saves, just in case. If you have your game progress saved to the cloud, then let's try to delete the local save to pull the data from the cloud. This will ensure it's a fresh file from Microsoft's servers.
  
  https://support.xbox.com/en-US/xbox-one/console/manage-storage
  
  I cannot stress enough to verify that there is a cloud save before deleting your local files. If you have a 4 generation family, we don't want to lose them if they're only saved locally.
  
  Once you have removed only the local save files, then go ahead and reload the game and it should sync the cloud save. After that, please give build mode another try and let me know how it goes.
  
  Arrenai 🐱
  
  Did you receive an awesome, helpful response? 👍 +XP!
  
  Was your issue resolved by a great post? :eahigh_file: Accept as Solution
  
  ASK. ANSWER. LEVEL UP.
  - Songieallerya
    6 years ago
    I'm not 100% sure on if I have a cloud save for it. I'm looking at the saved games for sims 4 and when I click my husbands profile's saves it says the delete will be permanent because its not backed up. And on mine it gives me the option of delete from console or delete from,everywhere so im assuming that means I have a cloud save? Maybe?