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MsElderSim's avatar
MsElderSim
Seasoned Traveler
2 years ago
Solved

Build/buy not working after 4/17/update

Console player (Xbox)

After 4/17/24 update can not move items from build/buy. When I have tried, the item will move out of BB for a split second then go back into BB. (Have all DLC). 

  • Hi there @gnosticabyss I'd start with the steps for power cycling in the attached troubleshooting guide. If that doesn't help then I'd clear locally saved data by going to manage game and add-ons and then on Sims 4 clear the small amount of data next to your gamertag (attached) by selecting delete from console. Then start your game up and it will carry out a data synch. That usually works for me. If not I'd try a reinstall next. There are follow up steps in the guide if that doesn't work.

    I also had a console update yesterday on Xbox Series X but I don't know if that was for all models or just mine. But I'd check for an Xbox update in Settings just incase too and make sure your console has all updates installed.

    https://answers.ea.com/t5/Consoles/READ-FIRST-Console-Troubleshooting-Guide-and-Known-Issues-Patch/m-p/12363039#M19682

    Hope this helps!

4 Replies

  • Hi there @gnosticabyss I'd start with the steps for power cycling in the attached troubleshooting guide. If that doesn't help then I'd clear locally saved data by going to manage game and add-ons and then on Sims 4 clear the small amount of data next to your gamertag (attached) by selecting delete from console. Then start your game up and it will carry out a data synch. That usually works for me. If not I'd try a reinstall next. There are follow up steps in the guide if that doesn't work.

    I also had a console update yesterday on Xbox Series X but I don't know if that was for all models or just mine. But I'd check for an Xbox update in Settings just incase too and make sure your console has all updates installed.

    https://answers.ea.com/t5/Consoles/READ-FIRST-Console-Troubleshooting-Guide-and-Known-Issues-Patch/m-p/12363039#M19682

    Hope this helps!

  • MsElderSim's avatar
    MsElderSim
    Seasoned Traveler
    2 years ago

    Thank you so much for the advice. I always power cycle but I have never tried the other steps you suggested. I will give it a go.