Forum Discussion

3 years ago

Solved

Buying packs for Sims 4

I play on Xbox and I really want the my first pet stuff pack. I've looked around on ea site and Amazon etc, it doesn't have pet stuff available separately for Xbox. Problem is when I got my sims 4 ba...

playstation

xbox

JonaO703
3 years ago
@Mamabearbrit Hi! I did a bit of research and found a somewhat older thread that indicates there might be a problem with this.

https://answers.ea.com/t5/Technical-Issues-Consoles/FIXED-Can-t-purchase-My-First-Pet/td-p/8950319
There's a tag in the subject line that the issue was fixed but I don't see the solution post. However, it seems like you should be able to purchase the bundle that includes Cats & Dogs but only be charged for the stuff pack since you already own C&D. Just based on what I've read, you might try purchasing the bundle directly from the Xbox / Microsoft site to see if you're only charged for the MFP pack. If you're charged for the whole bundle, then you should be able to contact Microsoft for a refund.
Edit: @jpkarlsen oops! I didn't see your reply until after I posted mine.

EA_Solaire

Community Manager

3 years ago

Hey there @Mamabearbrit,

Cats & Dogs and My First Pet Stuff is currently only available in a bundled option on both the Xbox and PlayStation store. For Xbox players that want to buy My First Pets Stuff, you can add the Cats & Dogs bundle with My First Pets Stuff to your cart directly from the Xbox store on your console, and only be charged for My First Pets Stuff at checkout.

You can find a bit more information on this and how this bundle works in the thread pinned at the top of the forums here.