Can not access to the online galery from Ps4
Impossible to be connected to the online galery and share my sims/building stuff. It's also impossible to link the EA account to the game (I went in the game options "others" and even if I click on m...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHeya Origamigirl
First, let's verify that your PSN ID is properly linked to your EA account. To check this, please look over the Connections section on your EA account and verify that the correct PSN ID is showing as linked there.
After you've checked that you're properly linked, please try the following:
- Try a full power-cycle on your console and router/modem
- Please run through the connection guide here as well as the guide from PlayStation
- Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Restore the Licenses on your console
- Check that you have an open NAT type on your console
Make sure your game is up to date.
- Go to the PlayStation home screen.
- Highlight the game you're playing and press the Options button on your controller.
- Select "Check For Update" and install any updates that are available.
- Restart the Console completely.
Make sure your Console system software is up to date.
- Select Settings at the top of the PlayStation home screen.
- Choose "System Software Update" and allow any system updates to install.
- Reboot your PlayStation 4.
Check that your game has online features enabled.
- Press the Options/Menu Button on the controller to bring up the menu.
- Scroll down to Game Options and select it.
- Select Other at the bottom on the left
- On the right side select "Online Features Access"
- Click Apply
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