Solved
Can not Connect Online on Sims 4
Hi all. Everytime i try to connect to the gallery i get the "Could Not Connect" message. My game is updated, my console has connection, and every other online game works fine. Im not sure what to do....
Thanks for the info! We'll want to try the following steps:
- Please run through the connection guide here as well as the steps from Xbox
- Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Try removing and re-adding your gamertag from your Xbox
Clear your MAC Address with these steps:
- Open the Xbox Guide by pressing the guide button on the controller and select Settings.
- Select Network Settings.
- Select Advanced Settings.
- Under Change Settings select Alternate MAC Address.
- Select Clear.
- Allow the console to restart when prompted.
Please also be sure you have an active Xbox Live membership.
If these steps don't help, be sure to let me know!
