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scottcsmith's avatar
scottcsmith
5 years ago

Can't Enter EA Account Email in The Sims 4/PS4

I encountered a very strange issue with the Sims 4, after installing it to my PS4 today -- when I launched it, after getting through the initial screens and was ready for me to login to my EA account...
playstation
xbox
PoptartJuniper's avatar
PoptartJuniper
Hero (Retired)
5 years ago

@scottcsmith Please see the help page here about linking accounts and possible compromised accounts https://help.ea.com/en/help/account/linking-your-origin-account-with-your-psn-id-and-gamertag/?franchise=origin&product=origin

If you believe your account was compromised use this link https://help.ea.com/en/contact-us/

There's also this post you can refer to https://answers.ea.com/t5/Technical-Issues-Consoles/Invalid-acc/m-p/9021278/highlight/true#M7690

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