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BaddMan469's avatar
BaddMan469
8 years ago
Solved

Can't get the game to work - The disc is dirty or damaged (Xbox)

I bought a copy of The Sims 4 Deluxe Party Edition for Xbox One. I got it home and put it in but it won't download in the system. I get a message saying "the disc is dirty or damaged" so I took it ba...
playstation
xbox
  • BaddMan469's avatar
    BaddMan469
    8 years ago
    It works now. I had to insert the disc into the system then go to the store to install it. The rest of my games worked perfectly, it was just TS4 that I had to go that route with
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Hi @BaddMan469,

Let's try to find out what's going wrong, ok?

Do you have another game disc for your Xbox One? Could you try to insert another disc in your console, and check if that one works? You could also try to use your The Sims 4 disc in another Xbox, if you have that option.

This way we will find out if the problem is the disc itself, or your console is not reading it for some reason, and we can try different things depending on the situation.

This article by Microsoft might help: https://support.xbox.com/en-US/xbox-one/console/disc-error 😉

-Mai

  • BaddMan469's avatar
    BaddMan469
    8 years ago
    It works now. I had to insert the disc into the system then go to the store to install it. The rest of my games worked perfectly, it was just TS4 that I had to go that route with
    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      8 years ago

      Glad you found a solution, @BaddMan469! Thanks for sharing it with everyone 🙂

    • claevonw's avatar
      claevonw
      8 years ago
      Hey I cannot get this game to work. How do u download it? This is the 3rd disc I got and it doesn’t work
      • BaddMan469's avatar
        BaddMan469
        8 years ago
        Put the game disc in, go to the Xbox store, search TS4 and it should give you the ootions download and buy, select download and it should start going

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