Forum Discussion

BaddMan469's avatar
BaddMan469
8 years ago
Solved

Can't get the game to work - The disc is dirty or damaged (Xbox)

I bought a copy of The Sims 4 Deluxe Party Edition for Xbox One. I got it home and put it in but it won't download in the system. I get a message saying "the disc is dirty or damaged" so I took it ba...
playstation
xbox
  • BaddMan469's avatar
    BaddMan469
    8 years ago
    It works now. I had to insert the disc into the system then go to the store to install it. The rest of my games worked perfectly, it was just TS4 that I had to go that route with
claevonw's avatar
claevonw
8 years ago
Hey I cannot get this game to work. How do u download it? This is the 3rd disc I got and it doesn’t work
BaddMan469's avatar
BaddMan469
8 years ago
Put the game disc in, go to the Xbox store, search TS4 and it should give you the ootions download and buy, select download and it should start going
  • Quetta09's avatar
    Quetta09
    8 years ago
    Where is the download button? I can only buy or play. My other disc are working except ts4 I’ve hit play from the store nothing hard reset nothing launching from app nothing.. read about ppl uninstalling and reset system and still doesn’t work.: everytime I want to pay ts4 I have to fight with the system now it’s not even launching at all
    • Quetta09's avatar
      Quetta09
      7 years ago
      Same, solution?
    • BaddMan469's avatar
      BaddMan469
      7 years ago

      The "download" button was beside the "buy" button on my system. Maybe it will give you that option if you click buy? I'm probably wrong but it may work.

      • Quetta09's avatar
        Quetta09
        7 years ago

        It then wants to charge my card on file 

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,704 PostsLatest Activity: 9 hours ago