Forum Discussion

8 years ago

Solved

Can't get the game to work - The disc is dirty or damaged (Xbox)

I bought a copy of The Sims 4 Deluxe Party Edition for Xbox One. I got it home and put it in but it won't download in the system. I get a message saying "the disc is dirty or damaged" so I took it ba...

playstation

xbox

BaddMan469
8 years ago
It works now. I had to insert the disc into the system then go to the store to install it. The rest of my games worked perfectly, it was just TS4 that I had to go that route with

BaddMan469

8 years ago

Put the game disc in, go to the Xbox store, search TS4 and it should give you the ootions download and buy, select download and it should start going

Quetta09

7 years ago

Where is the download button? I can only buy or play. My other disc are working except ts4 I’ve hit play from the store nothing hard reset nothing launching from app nothing.. read about ppl uninstalling and reset system and still doesn’t work.: everytime I want to pay ts4 I have to fight with the system now it’s not even launching at all

Quetta09
7 years ago
Same, solution?
BaddMan469
7 years ago
The "download" button was beside the "buy" button on my system. Maybe it will give you that option if you click buy? I'm probably wrong but it may work.
- Quetta09
  7 years ago
  It then wants to charge my card on file