Forum Discussion

Rising Newcomer

4 months ago

Solved

Can't link my EA and Xbox accounts

Hi I'm trying to link my Xbox and EA accounts, but it says my EA account is already linked to an email address that isn't mine. And it is not showing up in the list as linked, so I can't disable it....

xbox

EA_Solaire
1 day ago
VeQCharleeVeQ We're not able to help with account specific issues like this on the forums as we don't have access to your account details.

You'd need to continue working with live support on this- if you're not seeing an option to speak with an advisor, try creating a brand new case using different topics or issues.

VeQCharleeVeQ

Rising Newcomer

1 day ago

Hi,

I tried talking to an adviser, he said to try and reset my password to my deactivated account, I tried that and am not receiving the reset password email, and now it won't let me use the speak with an advisor option on the website anymore to fix the issue.

Can someone please just unlink my xbox account from the deactivated EA account?

EA_Solaire

Community Manager

1 day ago

VeQCharleeVeQ We're not able to help with account specific issues like this on the forums as we don't have access to your account details.

You'd need to continue working with live support on this- if you're not seeing an option to speak with an advisor, try creating a brand new case using different topics or issues.