Forum Discussion

Newcomer

5 days ago

Cant Play Cities that have already been purchased

2 cities on my sims 4 for ps5 have been purchased and their telling me i have them but when i try to enter their telling me i have to purchased them but not giving me an option to repurchase or play....

Community Manager

4 days ago

Hey StraggKing,

If you've already purchased the packs, can you confirm whether the packs corresponding to those cities have been installed by trying the following steps:

Restore the licenses on your console
Go to your Game Library
Scroll to Your Collection
Select The Sims 4
Scroll down to Add-Ons and locate your DLC here
Select the DLC in this list and select Install
When the download finishes, let your new content install and restart The Sims

Afterward, please make sure the same packs are activated under Marketplace > My Collection > Pack Selection, and let us know what you see then. Thanks!