Forum Discussion

Rising Rookie

12 months ago

Completely Broken Game - Black World/Objects & Crashing when Loading in

I am on an Xbox one and have version 2.3.2310. I have all DLC except the castle kit. These issues only happen on a specific save file. I’ve tried everything and sometimes going into build mode bef...

playstation

xbox

simsplayer818

Hero

12 months ago

@moho8677 if this is only one save file I'd probably delete it as it sounds like there is some corruption there. Can I ask, were you using any Gallery items in that save and/or have you seen any error codes?

What I would do is powercycle your console and reinstall your game and content for your UI problems. Instructions in the attached troubleshooting steps here:

https://answers.ea.com/t5/Consoles/READ-FIRST-Console-Troubleshooting-Guide-and-Known-Issues-Patch/m-p/12363039#M19682