console - cas stuck

Hi there @frostingsims1,

If your controller isn't able to reconnect, please try the following:

1. Manually power-cycle your controller
2. Power-cycle your console
3. Test a different controller
4. Try connecting your controller to your console via USB cable 
5. Check for any updates for your controller:
   • If your controller connects when using a USB cable but doesn't stay connected after removing the cable, reconnect the cable and see if there’s an update available for your controller:
   • Press the Xbox button to open the guide.
   • Under Profile & system, select Settings.
   • Under Devices & connections, select Accessories.
   • On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.
   • If it says there’s no update available, your controller is current. If it says “Update,” follow the steps provided.
   • Once your controller is updated, disconnect the USB cable and try connecting wirelessly again.

If these steps don't help, you'll want to get in contact with Xbox support for further assistance on troubleshooting your controller. 

should’ve explained this in the original post but cas was stuck long before the controller disconnected. i purposely disconnected and reconnected it to try and solve this and even tried a separate controller altogether, which is when it showed the ‘please reconnect controller screen’. the issue wasn’t my controllers, they connected fine, the issue was the game couldn’t give a response for any button i pressed. this started mid way through cas where it stopped letting me press on any of the options