Forum Discussion

2 years ago

Solved

Did not receive bonus items from 4 rent on ps5

Bought 4 rent for console on ps5, but the bonus content isnt in my game. The cutoff for the bonus content isnt until january 18, so id like this fixed and given my bonus content please as i was excited for this pack and extra content

playstation

xbox

EA_Solaire
2 years ago
@AlchemysticTriad

Thanks for those details! For purchases made directly from PlayStation, you'll need to reach out to PlayStation support so they can review your account and billing details with you to see why you've not received the extra content.

9 Replies

EA_Solaire
Community Manager
2 years ago
Hi @AlchemysticTriad

Where did you purchase For Rent from, was it bought directly on the PlayStation Store on your console?
AlchemysticTria
2 years ago
Yes it was bought from psn store
EA_Solaire
Community Manager
2 years ago
@AlchemysticTriad

Thanks for those details! For purchases made directly from PlayStation, you'll need to reach out to PlayStation support so they can review your account and billing details with you to see why you've not received the extra content.
MsMaeve92
Seasoned Ace
2 years ago
@AlchemysticTriad I purchased For Rent before January 18th, but the Street Eats Digital Content is not appearing in-game for me either.
EA_Solaire
Community Manager
2 years ago
Hi @MsMaeve92

Which platform are you playing on?
MsMaeve92
Seasoned Ace
2 years ago
Same as OP. PS5.
MsMaeve92
Seasoned Ace
2 years ago
And, yes, the purchase was also made directly through the PSN Store.
MsMaeve92
Seasoned Ace
2 years ago
Still waiting for a solution to missing items.
EA_Solaire
Community Manager
2 years ago
@MsMaeve92

Thanks for those details, for purchases made directly from the PlayStation Store, you'll want to contact PlayStation support. Please use the link above to contact their support team for more help on this.