Forum Discussion

vampgirl10342's avatar
vampgirl10342
Rising Newcomer
2 years ago
Solved

Error code on PS5

When I load into the game it only lets me get to the point of clicking on the household I want to play in but then it says “the game failed to load. error code 102:bb5cfad7:ff18e37e it is recommended that you relaunch the game.”


I have tried relaunching the game, restarting my PS5, disconnecting/reconnecting to the internet and nothing has worked. 

Any help would be appreciated. 

  • Hi there @vampgirl10342 

    Are you only seeing this error with one specific household? If so, please try moving this family to a new lot from Manage Worlds, let me know if you can load that family then. 

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there @vampgirl10342 

    Are you only seeing this error with one specific household? If so, please try moving this family to a new lot from Manage Worlds, let me know if you can load that family then.