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powderpuff66's avatar
powderpuff66
Newcomer
1 year ago

Essential Glam bug

I just bought the new essential glam kit on my ps5. However, none of the items are showing in cas. I was trying to put it on my teen, but when it wouldn’t work I thought maybe it was only available for young adults and older, but it still doesn’t show up. It gives me the option to filter with that pack so I know the purchase worked, but it says no items are available. 

kits
playstation

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Heya powderpuff66​ 

    It sounds like this kit may not be fully installed to your console, please try the following:

    • Restore the licenses on your console 
    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here
    • Select the DLC in this list and select Install
    • When the download finishes, let your new content install and restart The Sims

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