Forum Discussion

TheTuxedoCatSim's avatar
TheTuxedoCatSim
3 years ago
Solved

Everything missing from My Library

On December first I made a household in create-a-sim, when I went to save I was told their was an error and it couldn't save. I checked my PlayStation storage and it had plenty of room, I even delete...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @TheTuxedoCatSims 

    Game saves you've uploaded to PlayStation Plus online storage will remain for six months after your subscription ends, so if your membership ended more than six months ago, those saves would not still be stored online for you to access again. 

    However, if only your library content was corrupt and not any save files, you should be okay to continue playing, you do not need to delete the save files. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@TheTuxedoCatSims 

If you don't have PlayStation Plus already, your save files wouldn't be stored online to recover, that feature is only for PlayStation Plus members. 

If this error message continues to pop up for you, I'd recommend running through the steps here to help clear this up. 

As for the corruption in your save files- if they haven't been stored online, we won't be able to recover them unfortunately, they'd need to be deleted I'm afraid. 

Corrupted save files can occur as a result of a connectivity issue or power loss when the game save file is being created. This can also happen if the console is powered down while still in the process of saving. 

In the future to prevent this, I always recommend waiting a minute or two to close the game and power off your console after you've saved so the game has sufficient time to complete the save. In addition, if you have a large number of save files, you may have reached the capacity limit for saves on your console storage. Try reducing the number of save files to be sure no other saves become corrupt.

TheTuxedoCatSim's avatar
TheTuxedoCatSim
3 years ago

I've had PlayStation plus in the past could anything have been saved as a later version there? Also it was a problem with my library not a save but the error did happen in a save, the game didn't delete that save just everything in my library, do I have to delete that save myself or can I keep it? And after I've done everything is it okay for me to play my game again.  

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @TheTuxedoCatSims 

    Game saves you've uploaded to PlayStation Plus online storage will remain for six months after your subscription ends, so if your membership ended more than six months ago, those saves would not still be stored online for you to access again. 

    However, if only your library content was corrupt and not any save files, you should be okay to continue playing, you do not need to delete the save files. 

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,706 PostsLatest Activity: 26 days ago