[FIXED] Can't purchase My First Pet
Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP07:...
Forum Discussion
I noticed the my first pet stuff pack when I loaded into the sims 4 on Xbox and it’s saying it requires the Cats and Dogs expansion pack which I have but cannot make a purchase? Is this pack still being developed or is it out on console now and just isn’t working?
I found this - I tried it and was charged the full amount
On Xbox One
To get the pack on your Xbox One, you first need to own or purchase Cats & Dogs. For $39.99, you can get a bundle including both packs. If you already own Cats & Dogs, you’ll still add the bundle to your cart, but you will only be charged $9.99 for the My First Pet Stuff Pack.
On Xbox One
To get the pack on your Xbox One, you first need to own or purchase Cats & Dogs. For $39.99, you can get a bundle including both packs. If you already own Cats & Dogs, you’ll still add the bundle to your cart, but you will only be charged $9.99 for the My First Pet Stuff Pack.
- @RainbowOceansMom Do you know why when I downloaded the first pet pack why when I go to cas or build mode and try to filter it to my first pet it says I don't own it but when I go to main menu it says that it's owned and installed. I know you don't work for ea so I don't expect a response but if you know the solution it would mean a lot I you told me
I don’t know, but I’d contact your platform provider Microsoft or Sony.
EA/origin can only help if bought/playing through them on PC.
I emailed Microsoft through their website with any and all issues I have with their online form.
In the meantime try doing a complete shutdown restart of your console and check if theirs any updates. Bc it seems this pack and Xbox is a bit glitchy.- @RainbowOceansMom ooh is that the issue. I thought i needed to have all expansions.
Thank you! I could not figure out how to get the My First Pet pack! It was frustrating, glad you posted the how to!
- @RainbowOceansMom I have cats and dogs and I got the bundle like you said and I was still charged the $40
@Wacotexans @Aaliyah_Slade You are supposed to be able to add the bundle to your cart, and only be charged for the MFP pack if you already own Cats and Dogs digitally. Is this not what is happening?
Community Highlights
- EA_Cade2 years ago
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