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helenajade863's avatar
helenajade863
6 years ago
Solved

[FIXED] [XB] Crashing during travel, save the game, in build mode

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? GP06:...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey all,

    This issue was resolved in Patch 1.70.

    Please be sure to fully close and update your game- if you're still having crashing issues once your game is fully updated, please create a new thread here so we can investigate further.

Cuddles0069's avatar
Cuddles0069
5 years ago

Is there someone I can call to get more in depth assistance for this?  It all ended up getting so bad I couldn't travel out do anything too fast or it would shut down so I stopped playing and ordered an Xbox series S. I have that now and transferred everything over. It didn't take long and it began glitching out and going to the home screen. I did figure out how to do screen videos or whatever but it won't do it if I'm on the home screen, only on games so I can't catch it. Anyways, I did as you suggested and uninstalled the game and then went to the store to reinstall it fresh. Then I went back and did a batch process and added all the packs back in. I played for a couple hours and all was fine. Today I get on and start building and after all my work was done, I saved and it shut down. 🤦‍♀️ I have yet to get it to run correctly since then. I did a restart on the console and when I came back in to the game, it froze on the loading screen. No bar at the bottom but the words were switching at the bottom. I closed that out and went in again and tried a start new and recorded a video and it froze. I don't understand why my hand is doing this but it's making me very upset. I've spent so much time and money to lose everything and I feel lost. I can't find anything online or a number to get ahold of anyone for assistance so I don't know what else to do. 

COSMICSMURFER's avatar
COSMICSMURFER
Seasoned Vanguard
5 years ago

@Cuddles0069Ah I just seen this. So you've got a Fresh new console. And a nice one too! Congrats. But sorry again to see that you are experiencing these headaches relating to game lag. Unfortunately, it has affected A Lot of Us on Xbox and PS4 consoles in general. I game on the new Series X myself. I'm part of a group of Simmers who play the sims 4 on console, we all use the Discord app. There's hundreds of people experiencing these same, persistent and annoying hiccups and some even have stated that the new EP and patch broke their game saves completely! (I lost a few which became corrupted and said "system error" when it tried but failed to load up) ...So, take solace in the fact you're not alone, and hope that soon the team will address and send out a Hotfix for it! I hope you have other fun games to play on your new console in the meanwhile! 💙🤗

  • Cuddles0069's avatar
    Cuddles0069
    5 years ago

    Thank you both for your continued concern, it really is greatly appreciated. As I keep feeling as if it's some dumb thing I am causing myself, in just trying hard to figure out what I can do to correct my errors. Not sure the beginning part was but this one may have been. Upon getting my new system, I did just transfer everything so I think I may have just moved the problem over. So I took it away and redid it all. Although more issues happened. After thinking today I realized I am still technically still on both Xbox's and all packs are on both. Maybe that may be the issue(?) So I uninstalled everything from both of them and then reinstalled directly from the store only on the new one. However, I can not log my account out of the other Xbox since my kids pay for their own XBox live on my account. I also seen that I needed to switch the S to my current "home XBox" so I did that as well. I have now been playing for about 4 hours and no issues yet. 🤞 I did go offline as well as suggested. Other than the gallery or the store I'm not sure why you'd need the internet anyways. My girls are still wanting to use the cd version on their Xbox so I will try the clearing cashé as you suggested since I never knew how to do that, thank you. So once again hopefully this will help. I do have discord, is this an open group you all are in? I was looking at the version x but they were out of stock everywhere and I only play this game so I'm OK with this. Thanks again to you both. 

  • Cuddles0069's avatar
    Cuddles0069
    5 years ago

    Just wanted to note, it didn't work. I did the reset (cache). I'll open a chat tomorrow. Uhg... 🤷🏼‍♀️

  • simsplayer818's avatar
    simsplayer818
    Hero
    5 years ago

    I've got crashing too since the most recent update with colour swatch additions. I had to upgrade to Xbox series S about 6 months ago as it was crashing on Xbox one, but worse I was losing everything to save error code 22.

    Now it's suddenly crashing to home on Save and Exit. Then it's doing a data synch when I login the next day. For me it's more annoying than anything especially on top of all the other bugs in my game. I know the team is looking at these things but every time there is an update I'm scrolling through it for some of the major issues in my game and left disappointed. Colour swatches could have waited in my opinion, there are major issues affecting gameplay that need addressing. I do love this game. I've played every incarnation since day one on PS, PC and Xbox. I've never spent so much time whinging about it as I have this year though.

  • helenajade863's avatar
    helenajade863
    5 years ago
    @simsplayer818 I've stopped playing completely now as it's been going on for about 2 years now for myself. Raised it countless times but nothing seems to be happening with a fix.
    Maybe some of the trouble shooting methods from other players might be able to make the game abit more playable but sorry to say once this happens it will continue and it will be a continuous crash.
    Its disheartening to say after all the money we've spent and we can't even play the game.
  • simsplayer818's avatar
    simsplayer818
    Hero
    5 years ago

    This is becoming increasingly unplayable, crashing 3 times in 4 hrs gameplay and yesterday it took me about 20 minutes just to load it up again. On my new Xbox series S it usually takes less than a minute.

    I cleared some saved data, did a data synch and it still made no difference. Today I'm going to uninstall and reinstall.

    It's becoming less entertainment and more of a hassle just getting the thing to work. After over 1k spent on content and console I'm rapidly losing faith in a game I've played since day one Sims 1.

    This was billed as a breakout season of content. I keep reading articles about exciting things to happen...guys we just want it to work. Right now I'm throwing good money after bad and I could kick myself for buying 2 new packs. New additions can wait, stability needs to be the first priority, some fundamental issues need addressing. Of the over 50 glitches and bugs in my game right now (mostly starting in 2021) crashing, for me is unforgivable.

  • helenajade863's avatar
    helenajade863
    5 years ago
    @simsplayer818 I feel the same way... I enjoyed playing didn't mind buying the additional packs but once the issues started it felt as though as they didn't care about the actual game play aslong as they could bring out new content and make more money.. We was just pushed aside like we haven't just spent £100s on content even upgraded consoles to see if it was the older consoles not being able to keep up with all the content ect but it's generally a bug or something within the game causing this to happen I've gone beyond the point of even trying now I've contacted numerous advisors from Microsoft they all come with the same solution... There's no direct contact to ea/maxis so it's near to impossible to make them fully aware of these issues... Guides on here have stated that they are working on the issues but I've had them since mid 2018 I think or 2019 I can't remember but it's whenever I made this post lol. Still though we aren't valued enough for a fix...
  • simsplayer818's avatar
    simsplayer818
    Hero
    5 years ago
    @helenajade863 I crashed just on Exit yesterday so the main thing for me is to save my game and back it up before hitting exit. I'm going to leave the cottage living area again today and start a new fam in a different area to see if it helps but I'm having to leave the city alone too, just like I had to leave the snowy escape towns for stability problems too for a while. To get a new pack with so much promise that's so beautifully made...and yet so buggy, it's beyond annoying. I wish they'd just pick their release date then scratch it and add another couple of months beta testing just to be sure. I'll leave it a few months before buying new packs in future. It feels like we are guinea pigs helping them work the bugs out ourselves and while I understand there will always be an element of that, I think this year, maybe last year too it's been a bit much.
    I've found base game worlds a little easier to work on, redeveloping Newcrest for example as I'd lost it all when I lost my game. Soon as I returned to cottage living it started again. So I'm going to Newcrest today I guess lol.
    I don't like to sound so negative and I can see that some love goes into the creations so if we could just get these big things right is all we are asking. I don't want to buy something that's broken already.
  • EMMS2025's avatar
    EMMS2025
    Seasoned Veteran
    5 years ago

    I feel the same way to. I am now finding other things to occupy my time. It has got to the point where I didn't play it for weeks. They don't value us at all. They don't care. The more money they make the less they will do.

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