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Avery_Panda's avatar
3 years ago
Solved

Free sims expansion pack bug??

I was redownloading all my packs (I had 4 in total, 3 expansion and 1 kit) because I had taken out the disk and deleted the game. There was the checklist of my packs I wanted to redownload and I pressed them all and played Minecraft while I waited for them all to download. They all did but I decided to wait a bit to finish what I was working on in Minecraft. Out of nowhere, I get the pop up saying "Sims 4 Get to Work is installed" and I got super confused. Inside it the game it had acted like I bought it. I went to my bank account and none of my money was taken out. I'm the only card saved to my Xbox. I didn't even pick Get to Work at all, I never really wanted it at all. It's just so random. I guess there was some sort of bug and it picked a random expansion pack?? I'm so confused because I just got a free expansion pack I never wanted? Has anyone else had this issue?

  • Hi there @Avery_Panda,

    Do you currently have an Xbox Ultimate membership? If so, that includes an EA Play membership, and with an EA Play membership, the Get to Work expansion is free to play. 

5 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there @Avery_Panda,

    Do you currently have an Xbox Ultimate membership? If so, that includes an EA Play membership, and with an EA Play membership, the Get to Work expansion is free to play. 

  • I have gold. I'm not sure if that's the same thing as ultimate but yea.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Avery_Panda 

    Xbox Ultimate is a higher tiered version of Xbox Gold. If you've received Get to Work for free, it sounds like that's the version you've got. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Avery_Panda 

    No problem, happy to clear this up 🙂

    If you need assistance with anything else, please let me know! 

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