Forum Discussion

2 years ago

Solved

Gallery - “No Results Found”

I started playing on Xbox about 2 weeks ago and the gallery has allowed worked once. It keeps saying “no results found”. I have restarted my WiFi and I’ve restarted my Xbox. I’m pretty sure I’m logge...

playstation

xbox

EA_Solaire
2 years ago
@AmbearSims

Thanks for checking, please go ahead and run through the following steps:

Please run through the connection guide here as well as the steps from Xbox

Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Try removing and re-adding your gamertag from your Xbox

Check that you have an open NAT type on your console

AmbearSims

2 years ago

Hi! This happens immediately when I open the gallery, before searching or anything. The pop up shows it’s loading then immediately says “No Results Found” instead of showing me any content at all.

EA_Solaire

Community Manager

2 years ago

@AmbearSims

Try setting the "View by Content" filter to all, let me know if you see any results then.

AmbearSims
2 years ago
No, it unfortunately still shows “no results found”
- EA_Solaire
  Community Manager
  2 years ago
  @AmbearSims
  
  Thanks for checking, please go ahead and run through the following steps:
  
  Please run through the connection guide here as well as the steps from Xbox
  
  Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
  
  Try removing and re-adding your gamertag from your Xbox
  
  Check that you have an open NAT type on your console