Gallery Connecting Issues PS4 System

Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.21
What expansions, game packs, and stuff packs do you have installed? Island living, seasons, city living, get to work, jungle adventure, vampires, dine out, vintage glamour stuff, spooky stuff, cool kitchen stuff and the free stuff.
Steps: How can we find the bug ourselves? Open the Gallery, and try to access to the gallery or profile section. (My library works fine)
What happens when the bug occurs? A chat box opens saying connection is required, and asks if I should connect or stay offline. I am connected to a wifi network, my internet works fine, and I'm able to play other games like overwatch and grand theft auto online, so the problem is only when I try to access the gallery.
What do you expect to see? I want to be able to access the gallery and download awesome new content since I'm very bad at building houses.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Last patch which includes the library

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