Forum Discussion

DragonflyChik79's avatar
DragonflyChik79
3 years ago
Solved

Gallery missing on Xbox

I logged into my Sims 4 on Xbox one and my gallery is missing. All I have is “My Library”. I have previously, as of last week, had access to the gallery but now it is gone. 
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @DragonflyChik79 

    Are you able to access and login to The Gallery from the website version here? 

    Let's also try these connectivity steps on your console:

    • Please run through the connection guide here as well as the steps from Xbox 
    • Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 
    • Try removing and re-adding your gamertag from your Xbox
DragonflyChik79's avatar
DragonflyChik79
3 years ago

I have gone through all these steps and still do not have an option to go to the gallery. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@DragonflyChik79 

Are you able to access and login to The Gallery from the website version here? 

Let's also try these connectivity steps on your console:

  • Please run through the connection guide here as well as the steps from Xbox 
  • Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 
  • Try removing and re-adding your gamertag from your Xbox

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,597 PostsLatest Activity: 40 minutes ago