Forum Discussion

SettlingChain65's avatar
SettlingChain65
Seasoned Newcomer
29 days ago
Solved

Gallery on Xbox not working?

Hi all. My gallery has disappeared on my Xbox series X and not just says “Library.” I have no access to any online features, including the current event happening. I have relinked my account many times, restarted the game, even restarted my Xbox, and also completely reinstalled the game. None of this has worked at all. I reached out to customer service the other day and they just sent me here to ask for help.

  • Heya SettlingChain65​ 

    From the main menu of The Sims, please head into Game Options-> Other and be sure the Online Social Features Access box is checked. You'll also want to be sure your gamertag is linked with your EA account here. 

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    28 days ago

    Heya SettlingChain65​ 

    From the main menu of The Sims, please head into Game Options-> Other and be sure the Online Social Features Access box is checked. You'll also want to be sure your gamertag is linked with your EA account here.