Game acting as if new

I keep loading my game on my older Xbox One S and it keeps loading as if it's new, I have to restart the game to get my saves and even the shop to load. I reinstalled ALL packs I own plus Base Game and started it up AFTER shutting down my Xbox for half an hour.  The game already takes minutes to load on my Xbox and now I have to double load it in order to even play it. It also resets all my personalized settings like adding the button mapping and help tips I've turned off I have to turn them off every time I load the game. This last time it crashed before I could reload it after it loaded as if I've never played it and I've had it installed since it was put on EA Play for free years ago.