Game completely broken!
Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? v1.21...
Forum Discussion
@RenasaiHaru Can you check to see that your internet connection is good on your XBox?
- Press the Xbox button to open the guide.
- Select System > Settings > General > Network settings.
- Select Test network speed & statistics.
You may want to also reboot your home modem and router. After this, check your game and see if you can connect to the gallery or that your saves are appearing properly. If you can't connect to Xbox Live or to the internet, you will experience issues with uploads/downloads and your saves.
It said I was connected. When it asked me to connect or stay offline, I clicked connect and it showed me all the builds and search worked fine. It just says "failed to upload/download content". The library is offline and it does the same thing.
@RenasaiHaru There's this thread about gallery connection issues https://answers.ea.com/t5/Technical-Issues-Consoles/Xbox-one-won-t-connect-to-sims-4-gallery/m-p/8683040#M5844 is this similar to what you are seeing?
If not, is your console making noise or other strange behavior when you are having issues in game?
Yes, it looks like the servers were down those days. I just waited till the next day.
But now that that's aside, please don't disregard all of the other issues.
And no, I haven't noticed any other issues with my console other than it losing screenshots, but that only happened once.
@RenasaiHaru I'm going to send you to a link for the XBox One's help site. This link will take you step by step through some troubleshooting specifically for your XBox and it is interactive so you can tell it whether or not a step helped. I know you get an error code when you crash, but just tell the troubleshooter that the error code search did not help (Your error code doesn't come up). The troubleshooter is very in depth and you can work through it when you have time as there are a lot of steps. I do believe you may need some of the more advanced troubleshooting on this page and the explanations are very thorough.
The link to the troubleshooter is here
Please do not hesitate to ask here if you have questions about something in the troubleshooter.
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