Forum Discussion

PoptartJuniper's avatar
PoptartJuniper
Hero (Retired)
6 years ago

Game Issues or Crashes Patch 1.35 (Dec 7 Update)

Please see the current thread here Current Issues or Crashes Info Thread  A recent Patch has been released! Please update your game to V1.35 and then power down your console completely before rest...
playstation
xbox
PoptartJuniper's avatar
PoptartJuniper
Hero (Retired)
6 years ago

@HicksFamily6ix okay, then does the other crash in the main post cover the kind of crash you are seeing?

There are currently two kinds reported, one with specific error codes and one with none or a general error code. 

  • HicksFamily6ix's avatar
    HicksFamily6ix
    6 years ago
    @PoptartJuniper I do not see a single thing resembling an error code. Is rather ridiculous that XBOX doesn't make it easy to find such things.

    Also, I'm trying to follow the steps to delete my auto-save data, but I have the strangest feeling that I'm going to erase ALL my saved data which will really * ME OFF. Are you SURE that only the Auto Save Data is going to get deleted? I really cannot afford to lose all my stuff for this game. It's over 2 years of stuff.
  • HicksFamily6ix's avatar
    HicksFamily6ix
    6 years ago
    @PoptartJuniper The crash that is happening for me is a complete crash. My entire screen goes black and then I end up on the start screen where the store is. I don't even see a place where I can view an error code.
    • PoptartJuniper's avatar
      PoptartJuniper
      Hero (Retired)
      6 years ago

      @HicksFamily6ix From my post above 

      If you crash when exiting the CAS/Build Mode/Travel and/or receiving error code CE-34878-0, Please see the following links and post there XB1 / PS4

      If you aren't seeing an error code, there probably isn't one for your issue. 

      You can delete your autosave from in game when you open the save menu. 

      Please take the time to read through these posts. 

      • HicksFamily6ix's avatar
        HicksFamily6ix
        6 years ago
        @helenajade863 I'm about to upload my houses that I want to to the Gallery, then delete all the data and start all over...
    • CHUCKYBEAR2017's avatar
      CHUCKYBEAR2017
      6 years ago

      Mine does the same thing!!! Complete black and goes to start up home screen on xbox. 

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,589 PostsLatest Activity: 6 days ago