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princesszina81's avatar
princesszina81
New Novice
3 years ago
Solved

Game keeps crashing!!

My game Sims 4 keeps crashing no matter what save I’m on!  I’ve tried all the things, reset Xbox One, deleted game and redownloaded twice, was on the phone for over an hour with support today for the...
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @princesszina81 

    If the crashing is happening even on a different console from your cloud saves, that tells us the save files are most likely corrupt. Corrupted save files can occur as a result of a connectivity issue or power loss when the game save file is being created or synced with the cloud. This can also happen if the console is powered down while still in the process of saving. 

    In the future to prevent this, I always recommend waiting a minute or two to close the game and power off your console after you've saved so the game has sufficient time to complete the save to the cloud. In addition, if you have a large number of save files, you may have reached the capacity limit for cloud saves. Try reducing the number of save files to be sure no other saves become corrupt.

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