Game pretends I’ve never played.
I play on an Xbox One. Every time I load onto the Sims 4, it tells me to restart and that something went wrong. I have to do this about 3-4 times before it actually lets me load in. Once I finally get into the main menu, the game acts as if I have never played before, none of my saves are there and everything I saved to the gallery is gone. After I restart my game, it finally works normally and I have everything. But It is so annoying to do and takes about 15 minutes every time I want to play. Please help me.
Hi there @emmanarc0717 I was just speaking to Xbox Support about this for another player this week. They told me to pass on the instructions to uninstall and reinstall the game and add-ons. Then follow the steps I'm attaching here for you from the live chat.