Forum Discussion

Rising Traveler

2 years ago

Game stops responding

I play The Sims 4 on PS5 and since the last update my game stops responding the any buttons to select or go back. Like if I am in CAS and I go to the menu for the face and it starts bugging I can onl...

playstation

xbox

EA_Solaire

Community Manager

2 years ago

@VampireHeart91

Thanks for these details, please try the following steps:

1. Turn off Your system completely, let it sit for a few minutes and power it back on.

2. Make sure your game is up to date.

Go to the PlayStation home screen.
Highlight the game you're playing and press the Options button on your controller.
Select "Check For Update" and install any updates that are available.
Restart the Console completely.

3. Make sure your console system software is up to date.

Select Settings at the top of the PlayStation home screen.
Choose "System Software Update" and allow any system updates to install.
Reboot your PlayStation.

4. Uninstall and Reinstall the game:

Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.
Select a game or application.
Set check marks beside the data you wish to delete or Select All.
Select Delete > then OK to confirm your decision.