Game Team, The Sims 4 Problem
Hello EA Game Team / Supervisor,
I am requesting a server restore for The Sims 4 due to data loss caused by an EA system bug.
**Account Details:**
EA Account: [edit: email address removed]
Platform: Xbox Series X
Gamertag: [put your gamertag here]
**What Happened:**
Date of Data Loss: 18/07/2026
On this date, when I linked my EA account to my Xbox account, my entire Sims 4 save data was deleted from EA servers.
This is a known linking bug.
**Current Status:**
Date of Blank Save Created: 19/07/2026
Current save file: 9.4MB blank file. I have NOT launched the game since to avoid overwriting.
**Request:**
I am formally requesting that the Game Development Team perform a server rollback/restore
from the most recent EA server backup dated BEFORE 18/07/2026.
Live chat support has stated they "cannot scan servers" and are "the highest authority".
This issue requires Game Team intervention as it is data loss from an EA system error, not user error.
Please confirm receipt and do not close this case.
I am willing to provide any additional information needed.
I have lost six months of game progress
Thank you,
Miles
As The Sims is a single player game, there is no online cloud save- your saves are stored locally to your console's memory. If your save has been deleted, unfortunately there is no way to restore that save file and you'd need to continue playing on a new save instead.
