Forum Discussion

Community Manager

3 years ago

Growing Together - Unable to Download - Console

Hi all, Due to increased traffic we are seeing download availability issues on all platforms. If you're seeing issues downloading Growing Together on PC please keep an eye on the thread here in th...

playstation

xbox

EA_Solaire

Community Manager

3 years ago

@AllanahCole17

Are you still only seeing an option to purchase Growing Together in the PlayStation Store?

Please check your game library on your console as well following these steps to see if you can install Growing Together:

Restore the licenses on your console
Go to your Game Library
Scroll to Your Collection
Select The Sims 4
Scroll down to Add-Ons and locate your DLC here
Select the DLC in this list and select Install
When the download finishes, let your new content install and restart The Sims

AllanahCole17

3 years ago

@EA_Solaire I’ve tried all of that and nothing, or on the EA app, the money has come out of my bank but no game ☹️

EA_Solaire
Community Manager
3 years ago
@AllanahCole17

If you've purchased it for console, you won't be able to access or play it through the EA app, which is for PC only. Please check the purchase history on your PlayStation, is the transaction showing as successful for Growing Together?
- AllanahCole17
  3 years ago
  @EA_Solaire On my banking app yes, on my PlayStation it’s not in my library, purchases, downloads nowhere, search it on ps store and its still saying I can buy it
  - EA_Solaire
    Community Manager
    3 years ago
    @AllanahCole17
    
    Thanks for checking this! If you're not seeing it in your purchase history on your PlayStation account, but you have been charged, please go ahead and contact PlayStation support so they can review your transaction details with you a bit further and see what's going on with this order.