Forum Discussion
Let's give the following a try:
1. Turn off Your system completely
- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
-
Unplug the console's power cable. Wait 10 seconds.Important Be sure to wait at least 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn it on.
2. Make sure your game is up to date.
-
To set your console to automatically receive updates:
- Press the Xbox button to open the guide.
- Select System > Settings > System > Updates & downloads.
- Select Keep my console up to date for console and Keep my games & apps up to date for games and apps.
3. Make sure your Console system software is up to date.
- Make sure your console is connected to the internet, and then press the Xbox button to open the guide.
- Select System > Settings > System > Updates & downloads.
- Under Updates, you’ll see:
- Console update available. Select this button to begin your update, or
- No console update available. This means your console is up to date.
4. Uninstall and Reinstall the game:
Uninstall
- Press the Xbox button to open the guide, then select My games & apps > See all > Games.
- Highlight the game you want to uninstall, press the Menu button select Uninstall, and then follow the prompts.
Reinstall
- You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store or Xbox Game Pass, or go to My games & apps > Full library.
- DLC - Highlight the Sims 4 on the dashboard. Press the Menu button, Select Manage Games and Addons. Install all the DLC from there.
I have done all the following and funnily enough uninstalled and reinstalled the game today with no luck. A few days ago I did a power cycle too
My settings also match what you describe as well. Unfortunately i posted this issue a while back myself and have since lost the thread :/
- EA_Solaire1 year ago
Community Manager
Does this only happen with Tomarang? It sounds like you're seeing the issue reported in the current bug thread here: https://answers.ea.com/t5/Bug-Reports/WORKAROUND-Lot-in-World-corrupts-Map-doesn-t-load-anymore/m-p/13299392#M263688
Please be sure to add your information into that current bug report so we can continue to track the issue.